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Shipping & Returns Policy

We ship to most locations within India. If while placing an order the option is not available for your place, email us at .India Delivery Times for Standard Shipping: 4- 5 days

Please send us an email on and we will respond to you within one business day.


  • All the prices are in INR, inclusive of GST.
  • Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
  • We endeavour to ensure that all pricing information on the website is accurate, however, occasionally an error may occur, and products may be incorrectly priced. 
  • Shipping would be at actuals depending on the pincode.
  • The cost of delivery will be added to your order total before payment is taken.
  • Our deliver service partners work on all days of the week but we do not guarantee delivery on Sunday and on any holidays (including national holidays).
  • Sometimes, delivery may take longer due to:
    • bad weather
    • flight delays
    • political disruptions
    • other unforeseen circumstances


Our delivery service providers will make two attempts to deliver your order to you. Further to which the order will be returned back to us. In this situation we can refund your order amount, but we will be charging a restocking fee that will be deducted per product from your refund amount. 

Return Policy

Our products are crafted exclusively for your Pets and we want you and your Pets to love our products.

  • If you receive a damaged or wrong product let us know and we’ll reship at no extra cost for you but you need to inform us within 24 hours.
  • If a product becomes unavailable we may offer you an alternative or refund the amount.
  • Petfeast will not be responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you provided to us, or for inability of a recipient to receive the package on the day of arrival. 
  • The refund amount will be processed immediately. However, kindly note that some banks take from 7 days to 21 days to complete the refund process.

Email us at  to get the to get the process started.